Service design is trendy. It is a way of thinking and a set of tools and methods that embraces the entire organization – you as well! No worries, you do not have to be a Service Designer or a know-it-all in customer experiences. As long as you understand what service design means for your work, it is enough. Here are the ABCs of service design, i.e. a crash course into the subject.read more
“It is important to realize that understanding an action is not the same as accepting it.” This quote by Arman Alizad made me think about different cultures and how to successfully work with different people. Read this blog to find out more!read more
SAFe and JIRA is the biggest love story of the centrury! In our blog we will tell you, why this pair goes so perfectly together. Read it and join us for the wedding planning!read more
It often feels like the importance of product ownership is not entirely understood. However, the Product Owner is a really important role for any product development, and it should be payed more attention to. In this blog we will tell you, why product ownership is worth investing in.read more
Numerous studies have shown that employees who are motivated have a very positive impact on the organization’s results and operations. The equation is simple: the more committed the employees are, the better the company performs. So, how can we motivate people to do their best?read more
Customer experience is so important that you should not assign it to a third party. A functional or ready product alone is not enough. You need a positive customer experience because the decision on the excellence of the product or service is made by the user or customer. In order for the customer’s experience to be as consistent with the company’s goals as possible, you need service design.read more
Service design looks at the service comprehensively from the customer’s perspective.
Concepts like customer experience, customer understanding, customer orientation, service promise and value proposition are basic concepts of service design, without forgetting the business resources. Read more in our blog!