Etera Mutual Pension Insurance Company
Etera Mutual Pension Insurance Company provides pension cover of employees and entrepreneurs and promotes well-being at the workplace. In addition to entrepreneurs and businesses, Etera’s clients include corporations and households.
Etera develops its activities within the framework of Etera 2020.
Etera wanted to streamline IT operations. Etera had identified areas of improvement in their working habits and needed an outside perspective to find the bottle necks
which prevented it from functioning more agilely and cost efficiently
and with higher quality.
Contribyte Assessment contained workshops and interviews to understand Etera’s
practices and assessed how operations, information management and ICT suppliers
worked together. After comparing the best agile and lean practices with Etera’s way of doing things, Contribyte created twenty concrete improvement suggestions. The proposals included Kanban-thinking model utilization, by which Etera could ensure the passing of the most important tasks.
As a result of the evaluation, Etera received a better picture of its activities which resulted in
an improvement in the company’s awareness of its own state. Thanks to Contribyte, it is easy for them to start building change because it now knows the proper development targets.
Etera also received concrete proposals from Contribyte that it could use
in planning its activities.