Customer experience: Improvement in Ponsse’s supervision of work with the help of Jira

Ponsse has implemented a backlog application for product development, Atlassian Jira, which can be used for managing all tasks related to product development. For example, all customer feedback comes through the application.

Ponsse

Ponsse is one of the world’s leading manufacturers of forest machines, and its customer-oriented operations are still guided by the wishes and needs of forest machine entrepreneurs. Ponsse products cover the diverse requirements of efficient harvesting faced by machine entrepreneurs around the world: Tree species vary from old pine to eucalyptus, and the machines have to endure tropical heat and arctic cold, travel without destroying the terrain and briskly climb the steepest slopes.

www.ponsse.com

Ponsse’s comment on Contribyte: “Creative and flexible operations”

When forest-machine manufacturer Ponsse needed to implement a new backlog system, they chose Contribyte Oy as their co-operation partner. Implementation of the application utilised Contribyte’s Jira software. Ponsse has described the co-operation as being fluent and relaxed.

Contribyte Oy aims to assist its customers by producing added value with its digital products and services. Selection of the partner was affected by the fact that Ponsse Oyj’s ICT department had already co-operated with Contribyte. Ponsse’s Engineering and Development Manager, Antti-Lassi Tikka, and the Group Quality Manager, Jani Laherto, both state that co-operaton has been smooth.

The words flexibility and creativity truly describe Contribyte’s operations well,” Tikka summarizes.

Ponsse’s experience of Contribyte’s services: “Tailored end-results”

The backlog application for product development implemented by Ponsse can be used for managing all tasks related to product development. For example, all customer feedback comes through the application. Tikka says that Contribyte’s Jira software used for the implementation of the application can be utilised for creating a tailored outcome to fit the needs of each customer.

“Contribyte’s consultant visited us here in Vieremä to hold workshops where we created, tested and honed our models of operation. We witnessed an advance in issues on every visit ,” Tikka describes the progress of co-operation.

Tikka explains that as the new backlog application has been implemented, it has allowed the prioritization of tasks more efficiently than before. Tikka also feels that transparency in the organisation has increased.

Transparency in the organisation has increased.

Tikka and Laherto describe the co-operation between Ponsse and Contribyte as fluent, free and relaxed. Contribyte has delivered on the wishes presented by Ponsse.

“You can share your problem with Contribyte, and they will offer a solution before you actually ask for help,” says Laherto.

Tikka and Laherto describe the co-operation between Ponsse and Contribyte as fluent, free and relaxed.

Contribyte Services Related to Ponsse’s Customer Experience

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Versatile training as well as training and education programs for product development. Training for Scrum, Kanban, SAFe and the most interesting tools around.

“You can share your problem with Contribyte, and they will offer a solution before you actually ask for help,” says Laherto.

Call directly

Henri Hämäläinen – 050 487 3291, Product development consulting and improvement plans

Lasse Mikkonen – 040 543 9845, Atlassian, VersionOne, Git and other tools

Harri Pendolin – 040 582 0865, Product management and product stragecies

Timo Leppä – 0400 924 830, trainings

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