Case Story: Samlink SAFe change

Samlink improving operational efficiency and reducing internal bureaucracy. Changing the Scaled Agile Framework into practical action.

“Because of Contribyte experience, we were able to avoid the pitfalls associated with the introduction of the SAFe model and we accelerated our transformation.”

Sami Suuronen

Director, Samlink


Samlink is a domestic developer and service provider, whose skills include various e-government services in the financial sector solutions. Samlink’s main owners are Aktia Bank Plc, Säästöpankkiryhmä, Oma Säästöpankki Oyj, Handelsbanken, POP Pankit, and Posti Group Oyj.

Samlink and Contribyte have been working together since 2011


In connection with the new business strategy implementations, Samlink started an operating model reform, which aimed to streamline operations and reduce internal bureaucracy. Samlink wanted to take the Scaled Agile Framework as the delivery model but was in need of help in changing the theoretical model of into practical ways of action.


Contribyte charted in cooperation with Samlink core talent the needs of the organization and applied its knowledge and experience of the Scaled Agile Framework for the solution. The result was a model of transition from managing individual deliveries to managing larger entireties. At the same time SAFe was integrated into the overall approach to control the operation of the organization layers. The model allows improved transparency of operations and the work was given to the workers without them being shuffled around the job.


Although the benefits of the realization of projects in the banking sector may take several years, Samlink has already been able to speed up its work and make decision-making structures simpler. Transparency has increased in respect of both employees and management, which has reduced the number of reporting relationships. Transparency allows Samlink to respond more quickly to future projects and needs.

Samlink's net sales and earnings have grown every year since 2011

Cooperation with the rest of the media

Tietoviikko: Samlink made a giant reform – wanted the whole of the company to become agile

Samlink received feedback from their customers and woke up to realize the need for change. The company was reborn more agile this year. The software provider of the financial industry remade the organization, tools, and the operational model.

Samlink Annual Report: Dexterity comes from cooperation

In April 2015, Samlink’s President and CEO Pentti Unkuri told the Tivi magazine that the company will enhance its operations by changing to agile methodologies.
Only eight months later, the Journal read: “Samlink made a giant reform, wanted the whole of the company agile”. In the article, Director Sami Suuronen reiterated inspiring, but heavy stages of the transition. With the cooperation of Samlink employees, the jump to agility was made in a short time.

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