Customer experience is so important that you should not assign it to a third party. A functional or ready product alone is not enough. You need a positive customer experience because the decision on the excellence of the product or service is made by the user or customer. In order for the customer’s experience to be as consistent with the company’s goals as possible, you need service design.
Trying to become an agile product development organization? Go ahead. Pictures are glued, patched up with plaster and fixed with chewing gum. But you cannot glue, patch or fix a change. That is why no product development process, much less an organization, can become agile or able to learn just by deciding it.
In many organizations, the responsibilities of Product Manager and Product Owner are happily overlapping. When responsibilities are similar, there is a risk that tasks become so unclear that something essential remains to be done.
People can be incredibly bad at managing their workload and priorities. I have all too infrequently come across people who always have openings in their calendar, who get things done on time, and who, in addition, are still up-to-date on what the others are doing. Such people, however, are the truly efficient ones.