Pulse247 is Finland’s leading implementer of SaaS-based e-commerce platforms. They help their customers start selling online with MyCashflow e-commerce software and increase their sales with consulting services. Almost 20% of all online stores in Finland use the company’s services to run a smooth business online.
“Working with Contribyte has been really flexible. The arrangements and everything else have worked well! ”
More agility with a training program
Contribyte facilitated a training program for Pulse247, in which they learned the basics of Scrum, among other things, and developed the operation to be even more agile. The starting point was that there was more experienced staff and slightly younger employees in product development, who were not yet familiar with the methods of agile development. Everyone who wanted to work on product development wanted to be on the same line to make dialogue and cooperation easier. The goal was for everyone working in product development to speak the same language and for everyone to be able to take a stand on decisions and process development equally.
“The coaching has given us permanent value, which will continue to benefit us in the future. Now everyone has a good starting point to discuss and develop activities in the future as well. ”
Making the theory familiar with practical examples
The training program was started with the Right Features training, which focused on customer understanding, requirements management and prioritization, among other things. In addition to this, other training days on agile practices and product management were held, as well as weekly progress reports to monitor the adoption of agile methods and to plan the progress of the training program. Because it was a long-term development process, a multi-month training program was considered to bring the best benefits.
During the coaching, the theory of agile development was studied using the company’s own examples. In addition to the theory, a lot of different exercises were done to focus on agile practices and their application in everyday development work. The exercises also mapped out which things are going well and what is worth developing in the future.
– It has been really opening and useful to hear tips and comments from external trainers on the development of operations, says Chief Product Officer Miska Närhi.
"Team training has been a really well fuctioning solution, because at the same time the dynamics of the group improve and we get better at teamwork."
Agile capabilities for the entire team
Bringing agile capabilities to the entire team was the number one priority for training. In addition to training the entire team, one of the employees received guidance and skills to act as a Product Owner, and has now been able to take responsibility for this role on a practical level as well.
– Now we all have a better starting point for how things work, which helps us work better in teams, take a stand and bring out important issues in retrospectives!
According to Närhe, the operating model of coaching has also been really functional. The body of the training was kept flexible and was adapted and supplemented according to emerging needs as the coaching progressed.
– This has worked really well for us and we have appreciated that the work has been concrete and practical, as well as tailored to our needs.
“The trainers have been real experts. The comments have been sharp and have given us better tools to develop processes. ”
In the past, part of the team has had a high threshold to participate in the discussion, for example in retrospectives, but thanks to coaching, this threshold has been lowered as different practices and terms have become familiar. In addition, the coaching helped to concretize how product development teams should work.
– This has been well implemented already, and the situation will certainly continue to develop in the future. We have received a lot of good comments and sparring, which has helped us clarify and improve our operations.
The best thing about the coaching was to see how the new members of the product development team got excited about the work and realized their own potential. Part of it clearly conveyed how the education aroused us to think about things from a new perspective. It seems that the end result of the coaching is a more motivated and self-directed team!
“The end result of the coaching is a more motivated and self-directed team. I would also recommend coaching to other product development companies and organizations!”
Reference stories and customer experiences from our customers
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